Team members look to leaders and decision makers for creative solutions and answers to sensitive issues. Here are five ways to lead a team through a conflict:
1 Let it go.
Ask yourself if the disagreement is worth the trouble of getting involved. If it’s a trivial problem, ignore it. In other cases, simply ignoring a problem won’t work and could exacerbate a conflict.
2 Listen and rectify.
If the people at odds believe the issue to be important, but you or other team members don’t see the issue as critical to the team’s goals, then it may fall on you to simply be a good listener. Allowing both parties to vent and express their opinions will work to salve any sore feelings.
3 Make a decision.
If you are in a position that allows you to make a decision, then decide what needs to happen to end the dispute and execute. If a quick decision is required, this could be the easiest solution. Be aware, however, that ruling in favor of one side over another without weighing input could lead to resentment.
4 Reach a compromise.
To come to an agreement that both parties can accept may mean that people on both sides of a conflict will have to sacrifice on one or more of their terms. Everyone may not be thrilled with the outcome, but everyone will understand and agree to the terms of the compromise.
5 Work together.
Collaborate and brainstorm solutions that benefit both parties. If you have the time to work through it together, you will ensure that all are pleased with the solution and everyone leaves the table satisfied.
Michelle Tillis Lederman will be presenting an education session titled "How to Get What You Want: Influencing Others into Action" at Toastmasters’ 87th International Convention, taking place August 22–25 in Chicago, Illinois, United States.
