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No one ever wants to lose a package in the mail. The next time you order a shipment from Toastmasters World Headquarters, consider tracking it. It’s the best way to monitor the status of your package. It may cost more, but it will give you peace of mind.
For international shipments, Toastmasters offers two levels of service: airmail and courier. Airmail service does not include tracking information or provide delivery confirmation, and shipments usually take seven to 14 business days for delivery but can take longer. Courier is the recommended shipping method for larger-quantity orders. Courier service, which is provided by DHL, includes detailed tracking information and delivery confirmation, and takes two to four business days for delivery.
To place courier shipments, you must use a physical address and phone number. P.O. Box addresses are not accepted by DHL. And always make sure your delivery address and contact information are accurate and complete. Toastmasters International is unable to refund or replace orders that are undeliverable or lost in transit.
In addition, be sure the location can be accessed by the carrier. It’s also a good idea to contact your local postal service and customs authority to see if they can provide any additional information on requirements for customs clearance, or offer any suggestions to better ensure a successful delivery.
If you have questions, please email supplyorders@toastmasters.org.
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